FAQ

Order Processing
 
Most Creative Spirit products are personalized or made to order. The estimated processing time for each item is shown on its product page. Processing time is separate from carrier transit time and begins after:
 

• Payment has been successfully completed

• All required personalization information has been received

• Any necessary artwork or photographs have been provided

• Any requested design proof has been approved
   

Missing information or delayed proof approval may extend the processing time. Orders containing multiple products may be shipped together when every item is complete.
 
During holidays, sales, military commitments, severe weather, or periods of unusually high order volume, processing may take longer. If Creative Spirit cannot ship your order within the timeframe promised at purchase, you will be contacted with a revised shipping estimate and given the option to accept the delay or cancel the unshipped order for a refund.
 
Shipping Methods and Costs
 
Available shipping methods and costs are displayed at checkout based on the products ordered, package size, destination, and selected delivery service.
Orders are shipped using the carrier and service displayed at checkout or a comparable service when necessary. Tracking information will be emailed when the selected shipping method includes tracking.
 
Shipping charges are calculated separately from product prices unless a listing or promotion specifically states that shipping is included.
 
Estimated Delivery Times
 
Delivery estimates begin after the order has been completed and accepted by the carrier. Carrier delivery dates are estimates and are not guaranteed unless the selected service specifically includes a delivery guarantee.
 
Creative Spirit is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, customs processing, or other circumstances outside our control. However, we will make a reasonable effort to assist customers with delayed or missing packages.
 
Shipping Addresses
 
Please verify your full shipping address before submitting your order, including:

• Recipient’s full name

• Street address and apartment or unit number

• City, state, and ZIP code

• Any special delivery information
   

Contact creativespirit.help@gmail.com immediately if an address needs to be changed. Address changes cannot be guaranteed after production or shipping preparation has begun.
 
If a package is returned because the address submitted with the order was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for additional shipping costs before the order can be sent again. Personalized products returned to Creative Spirit because of an address problem are not automatically eligible for a refund.
 
Packaging
 
Every order is packaged according to the product’s material, size, and fragility. Glass, slate, wood, and other breakable items receive additional protection when necessary.
 
Please open your package carefully and retain the original product and packaging until you have confirmed that everything arrived safely and correctly.
Damaged, Defective, or Incorrect Orders
 
If an item arrives damaged, defective, or different from what was ordered because of an error by Creative Spirit, contact creativespirit.help@gmail.com within seven days of delivery.
 
Please include:

• Your name and order number

• A description of the issue

• Clear photographs of the entire product

• Close-up photographs of the damage or error

• Photographs of the shipping box, label, and packaging if the item was damaged during delivery
   

After reviewing the information, Creative Spirit will provide an appropriate resolution, which may include a replacement, correction, or refund. If a return is required because of our error, return-shipping instructions will be provided at no additional cost to the customer.
 
Do not discard a damaged item or its packaging until you have received instructions, since the carrier may require them for a claim.
Delayed, Missing, or Delivered Packages
 
If tracking has not updated for several business days or a package appears to be delayed, please contact the carrier first and then contact Creative Spirit for additional assistance.
 
For packages marked as delivered but not received, please:

1. Verify the delivery address on the order.

2. Check around the property, mailbox, parcel locker, and other delivery locations.

3. Ask household members, neighbors, building staff, or mailroom personnel.

4. Allow one additional business day, since some carriers mark packages as delivered before final delivery.

5. Contact the carrier to request delivery details.
    

If the package is still missing, contact Creative Spirit promptly so that we can help review the shipment or begin a carrier inquiry. Replacements or refunds for missing packages will be determined after available tracking information and carrier findings have been reviewed, subject to applicable law.
 
International and Military Mail
 
International, APO, FPO, and DPO shipping may be available when displayed at checkout. These orders may require additional transit time.
Customers receiving international orders are responsible for any customs duties, import taxes, brokerage charges, or other destination-country fees unless otherwise required by law. These charges are not included in the product or shipping price and are not controlled by Creative Spirit.
Customs inspections and international carrier delays may affect delivery estimates.
 
Returns, Refunds, Exchanges, and Cancellations
 
Personalized and Made-to-Order Products
 
Because personalized and made-to-order products are created specifically for the customer and generally cannot be resold, they are not eligible for return, exchange, or refund because of:

• A change of mind

• An incorrect size, color, style, or product selection

• Incorrect spelling or information submitted by the customer

• A design that matches an approved proof

• A customer no longer needing the product

• Normal variations in natural materials or engraving appearance
   

This restriction does not apply when an item arrives damaged, defective, or incorrectly made because of an error by Creative Spirit.
 
Personalization and Design Proofs
 
Customers are responsible for reviewing all submitted names, dates, ranks, titles, phone numbers, addresses, quotations, and other personalization details before placing an order.
When a design proof is provided, please review:

• Spelling and punctuation

• Names, dates, ranks, and titles

• Placement and orientation

• Selected artwork

• General layout
   

Production may begin after approval. Items will be engraved according to the approved proof. Customer-approved errors are not considered production defects.
 
If an error was included in the information submitted or proof approved by the customer, contact Creative Spirit. A corrected replacement may be available for purchase, but a complimentary replacement or refund is not guaranteed.
 
Non-Personalized Products
 
Unused, non-personalized products may be eligible for return when:

• Return approval is requested within 14 days of delivery

• The item is unused, unworn, and undamaged

• The item is returned in its original condition and packaging

• The customer follows the provided return instructions
   

Contact creativespirit.help@gmail.com before returning anything. Unauthorized returns may not be accepted.
 
Customers are responsible for approved return-shipping costs when the return is not caused by damage, a defect, or an error by Creative Spirit. Original shipping charges are nonrefundable unless otherwise required by law.
 
Use a trackable return method and package the item securely. Creative Spirit is not responsible for damage or loss occurring during an unauthorized or improperly packaged return.
 
Items Not Eligible for Return
 
The following are generally not returnable unless they arrive damaged, defective, or incorrectly made:

• Personalized or custom-made products

• Products engraved from an approved proof

• Digital files or downloaded products

• Gift cards

• Final-sale or clearance items

• Used, worn, washed, altered, or damaged products

• Products returned without prior approval

• Items missing original components or packaging
   

Any rights provided by applicable consumer-protection law remain in effect.
 
Exchanges
 
Direct exchanges are not guaranteed. If an eligible non-personalized product needs to be replaced with another size, color, or style, the customer may be asked to return the original item and place a new order.
 
Personalized products cannot be exchanged unless Creative Spirit made an error or the item arrived damaged or defective.
 
Cancellations
 
Cancellation requests should be sent to creativespirit.help@gmail.com as soon as possible.
 
A cancellation may be approved only if design preparation, material preparation, personalization, or production has not begun. Because personalized orders may enter production quickly, cancellation cannot be guaranteed after an order has been submitted.
If Creative Spirit cannot fulfill or ship an order within the promised timeframe, the customer retains any cancellation and refund rights provided under applicable law.
 
Refund Processing
 
Approved refunds are issued to the original payment method after the returned product has been received and inspected, or after a refund has otherwise been authorized.
 
Please allow up to seven business days for Creative Spirit to process an approved refund. The customer’s bank or payment provider may require additional time to display the credit.
 
Shipping charges are not refunded unless the return resulted from damage, a defect, an incorrect item, or another error by Creative Spirit, or when required by law.
 
Natural Material and Engraving Variations
 
Wood grain, knots, bark edges, leather texture, slate edges, stone markings, glass appearance, and product color may vary naturally. Engraving color and contrast can also vary depending on the material, coating, lighting, screen settings, and individual product.
 
These natural differences make every item unique and are not considered defects unless they materially affect the item’s intended function.
 
Contact Us
 
Questions, return requests, cancellation requests, or order concerns may be sent to:
 
Creative Spirit
creativespirit.help@gmail.com
Please include your order number whenever possible so that we can assist you efficiently.
This policy does not limit any rights or remedies provided under applicable consumer-protection laws.